Privacy Policy

To help safeguard your privacy, we’re sharing this notice that outlines our online information practices and the choices available to you regarding the collection and use of your information.

Use of Personal Information

The personal information you provide may be utilised in various ways:

– To confirm your order and provide updates on its status

– To process your payment transactions

– To deliver your order to the specified address

– To respond to any inquiries you may have

Order Information

When placing an order, we require your name, address, contact number, email address, and payment details. This information is necessary for us to process and fulfill your order. We may share this information with third parties solely as needed for delivery and order status updates. You have the option to withhold personal information that is not mandatory for processing your order.

Email Addresses

We will use the email address you provide to send important order-related information and respond to your queries. We do not engage in unsolicited email communication. Your email details will not be sold, leased, or rented to any third parties.

Payment Information

We only collect payment information as required to complete your transaction. Our payment service provider is CivicaPay, and we will share necessary information with them solely for payment processing. We do not store your credit or debit card information.

User Accounts and Passwords

You may have the option to register for a user account on our website. The password you create is crucial in keeping your account and personal information secure, and it’s your responsibility to keep it confidential. Please do not share your password with others. If you are using a shared computer, always log out before leaving to protect your information from other users.

Information Sharing

We will not sell, distribute, or lease your personal information without your consent or unless mandated by law. We will only use your personally identifiable information in the manner described above. You can request details about the personal information we hold about you under the Data Protection Act 1998. If you wish to obtain a copy of any of your personal information in our possession, please reach out to us through our site’s email link. We will verify your identity before proceeding with any requests. Additionally, if you believe any information we have is incorrect, you may ask us to correct or remove it by contacting us via our email link.

Analytics

Any analytics data we collect is anonymized. We may utilize website analytics tools to gather information from your browser, including the referring site, search engine, search terms used to find our site, and the pages you visit on our site.

Cookies

Cookies are small text files that are stored on your computer by the websites you visit. Below is a table that clarifies the cookies we use and their purposes.

You have the option to accept or reject cookies. If you decide to reject cookies, you might encounter difficulties signing in or using certain features on our site that rely on cookies. While most web browsers automatically accept cookies, you can adjust your browser settings to decline them if that’s your preference.

Links to Other Websites:

Our site may contain links to other websites. Please note that this privacy policy is applicable only to our site, so we recommend reviewing the privacy policies of any other websites you visit.

Data Security:

To protect against unauthorised access, ensure data accuracy, and maintain the proper use of information, we have implemented suitable physical, electronic, and managerial procedures to secure the information we collect online.

Data Controller:

The data controller is Worcestershire County Council.

How to Reach Us:

If you have any questions or concerns regarding our privacy policies, feel free to contact us through our site’s email link.